Frequently Asked Questions
Everything you need to know about our premium menswear and services.
What is your shipping policy for international orders?
We offer worldwide shipping via premium carriers. Delivery typically takes 3-5 business days within the EU and 5-7 business days for the rest of the world. Free shipping is available on orders above a specific threshold.
How do I return an item that doesn't fit?
We accept returns within 14 days of delivery. All items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return label.
Where are Berg & Berg products manufactured?
Quality is our priority. Most of our collection is handcrafted by specialized artisans in Italy and other European regions known for their heritage in fine tailoring and knitwear.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How should I care for my wool and cashmere garments?
To maintain the longevity of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always dry flat to prevent stretching.
Can I modify or cancel my order after it has been placed?
As we strive to process orders quickly, modifications or cancellations can only be made within one hour of placement. Please contact our customer service team immediately for assistance.